Microsoft support services for business
We offer support from teams that are trained and 100% dedicated in assisting and solving any problem that the users or IT department may have when using the Dynamics CRM, Dynamics AX, Microsoft Azure and SharePoint.
Our main objective is offering continuous improvements and allowing our clients to get the best outcomes from their investments in IT, resulting in growth of user productivity and cost reduction, through optimizing the business processes conducted by their teams.
Types of service calls and occurrences that we work with
conducts a process in cooperation with the client;
clarifies doubts related to navigations, processes, integrations and/or any questions about the Microsoft solutions used by the client;
any error caused by a customization or Microsoft solution integration, can be solved by our company support;
New customization or integration:
these requests can be addressed as independent projects or contemplated in support hours;
do you need to optimize a process or procedure? Our support team can help by analyzing and implementing it;
if there is an error in the product, our team will notify Microsoft in order to find a solution for it. Which means a significant reduction in Microsoft’s support response time, due to the exclusive partnership contract offered to the companies that use its solutions;
Adjustments to New Legislations:
adaptations in processes and parameters may be necessary because of new federal, state and municipal legislations. Our support package will analyze, select and implement the adjustments for your company.
The advantages of our Microsoft support for business solutions
Get to know the three support packages we offer
you can have a contract with predefined hours to be used for your service calls or occurrences. When you request a service, you will receive the hours estimated to solve your problem, thus deciding to proceed or not with the task. This service is ideal for companies that have a limited budget or an IT team that can meet your necessities internally;
By service call
your company will have a monthly number of service calls to be used, including all levels of urgency. This service is ideal for small to mid-size businesses that wish for more security when performing processes internally;
with a biannual or annual contract, our specialists will be available to meet all of your company’s service requests and occurrences. This service is ideal for reducing IT costs and optimizing the solutions you have already acquired.