The system for customer relationship management, CRM, is structured with three integrated modules: sales, marketing and service. Therefore, your company will be able to map the client’s complete experience, measuring its results in sales, marketing campaign organization and establishing rules and customer service criteria for after-sales or support. You already know the result: satisfied customers, buy more, increasing your revenue and helping your organization grow!
What's Microsoft Dynamics CRM Online?
The Dynamics CRM Online main functionalities
Sales force automation
Automate your sales process by synchronizing the sales team schedules with your CRM and creating alerts and tasks every time a specific action occurs. Moreover, the sales module allows you to discover which stage of the pipeline your customer currently is, identify what activities the sales professionals are developing and execute optimizations to help your team close more deals! This module’s other possibilities include managing individual and collective goals and having a sales forecast aligned with your business objectives. The CRM Online from Microsoft is ideal for your organization if you need more control, interaction and precision, in order to increase your sales team success.
Optimize the investment in marketing campaigns
Which campaigns generate the best results for your company? How clients can be categorized? What are the most assertive types of communication to each customer profile? The marketing module from the Dynamics CRM gives your team full control over its campaigns and the material that your clients need to receive to support the sales team, strengthen your brand, boost new purchases or inform changes in your support. The platform also has the possibility to create quick campaigns, in which the sales professionals can send discounts or deals that aim to speed the decision-making process.
Surprise your client and increase your after-sales team productivity
The Dynamics CRM service module allows your company to define the maximum time (SLA) to give feedback to your customer about its requests. Moreover, it is possible to manage contracts, define priorities in service call resolutions, calculate the client service time and direct the best professionals to the numerous types of occurrences. Only after-sales professionals that are connected to the client’s necessities and are sharp when solving problems can charm and surprise their clients!
Manage all customer service areas using charts
Having graphic representation that, if necessary, can verify detailed data is one of the best ways to speed and support the decision-making process for the company management. Customizable panels can give you access to all information that enables planning, optimizing and reorganizing processes from sales, marketing or after-sales.
See the platform’s benefits
Microsoft CRM in numbers
Líder é a forma como as consultorias Forrester and Nucleus CRM e Gartner consideram a solução de CRM da Microsoft;
The advantages of the Dynamics CRM Online
1- Not only a software for sales, marketing or service, but essentially an integrated customer relationship management system;
2- Allows fast and simple integration with the main Microsoft solutions, such as software from the Office 365, or the SharePoint, Yammer and Skype for Business;
3- Can be customized or integrated with other systems by any developer that has basic knowledge about the software;
4- Cuts investments in local infrastructure and server maintenance completely;
5- It has an administrative area that allows companies to establish user access rules, modify or assign data and contacts, which ensures more security for your information.